1. We regret that wallpaper and fabric orders are non-refundable unless your wallpaper or fabric is flawed or damaged upon arrival. In the rare case that it happens, we’ll be happy to offer you a replacement or refund. Please contact us at info@verti-kal.com and include your order number along with a photo of the issue for quick processing. We recommend ordering a sample of your product to make sure you love it before ordering larger quantities.

2. We will accept returns within 30 days of your delivery date with a reference # from our Customer Service Team

3. Shipping costs are non-refundable.

4. Returns are made at your own expense.

 How to return an online order

1. Contact our Customer Service department at info@Verti-kal.com

2. Pack your return securely

3. Attach a receipt and a note on the reason for the return

4. Ship to the address that will be provided to you by our Customer Service Team.

 Changes to an order

1. If you wish to make a change to your order, you must contact us within 24 hours (Between Monday and Friday). We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing for delivery, or anything else which would be necessary as a result of your requested change, and ask you to confirm if you wish to go ahead with the change

2. Please request a sample for a true colour and texture match. Please use the contact us form or Email at info@VertiKal.com